Communications Training for Your Team
COMMON GROUND: Win-Win Communication By Design
“Successful communication is measured by the results it produces.”
From customer service to managing vendor relationships, words account for 7% of effective communication, our tone 38% while 55% is body language. But in today’s increasingly complex world, how do you and your employees get your message across effectively? Do you understand the impact of the medium on your message?
If your company is leaving its communications to chance you could be taking a big risk. The wrong message can destroy trust and credibility while the right approach develops important relationships and give companies a competitive advantage.
Communication by Design, based on the science behind Personality Dimensions® builds rapport, strategic partnerships and success. Participants learn to adjust their style of communicating to be better heard by diverse internal and external customers, vendors, strategic partners and legislative organizations. Knowing how to present your message so that it produces the right results improves efficiency and minimizes unproductive conflict.
If you want to develop the framework for a functional and cohesive communications strategy, we can help. From presenting a professional image over the phone to handling “Email Wars”, our training is geared to help you and your employees achieve the results your company wants and ultimately, that competitive advantage.
In this one day workshop based on adult learning concepts, your team will learn:
- Their preferred style of communication
- How to recognize the preferred style of others
- How to adapt their style so their message is heard
- To acknowledge and appreciate differences rather than’faults’
- Effective communication strategies using all the tools available today
- Best Practices for phone, email and social media
- How to resolve miscommunication and get back to Win-Win
Your sales people will develop a ‘personality radar’ so they can adapt their sales approach to a prospect’s style. By learning and applying Active Listening and the science behind Personality Dimensions® , your sales group can improve their results exponentially.
Words account for 7% of effective communication, the tone 38% while 55% is body language. But in today’s increasingly complex and noisy world, how do you get your message across effectively? What about the impact of the medium on your message?
In today’s very competitive marketplace, the wrong message can destroy trust and credibility while the right approach develops important relationships and gives your company a competitive advantage. It’s vital to understand your customers’ preferred style in order to deliver the information they need to make the decision to buy. Understanding how they process that information is key.
Sales Dimensions: Conversations That Sell is a one day workshop based on Personality Dimensions® that teaches sales people how to build rapport, create strategic partnership and succeed. Participants learn to adjust their style of communicating to be better heard by diverse customers, improve their efficiency and ultimately close more sales.
If you want to develop a framework for a functional and cohesive sales communications strategy, we can help. From presenting face to face, to creating a professional image over the phone or through email, our training program is geared to help you and your team achieve the results your company wants and ultimately, gain that competitive advantage.
- Understanding of the 4 preferred styles of communication
- How to spot the clues to quickly identify a prospect’s communication style
- How to adapt your own style so that vital information is received and understood
- Best Practices for phone, email and social media
- How to resolve miscommunication and get back on track
Project teams are common in business but creating a great team designed to succeed requires knowledge and planning. A Personality Dimensions® Team Building Program can help with that by facilitating effective communication and a shared understanding of team goals and objectives, as well as the necessary conditions for personal productivity. Using the science of personality preferences, your team will create a common language and the tools they need to succeed.
This one day workshop will help your team recognize the strengths and challenges of various communication and work styles. Participants learn how to adjust their style of communicating with diverse teammates, improving efficiency and minimizing unproductive conflict. They also learn how to leverage the strengths of each team member and to see differences as contributions rather than faults.
This workshop also provides an opportunity for team members to openly discuss their needs, expectations, motivators and potential challenges – fostering a deeper understanding of what individuals will contribute to the team and how synergies can make the team’s results greater than the sum of individual contributions.
- Clarification of goals, objectives and roles
- Identification of individual strengths and weaknesses
- Reframing from ‘fault’ to contribution
- Building a team culture
- Keeping communication lines open